Real work.
Real outcomes.
A selection of engagements — clients anonymised, numbers verified with Finance. Every case study is an engineering story, not a sales story.
VoxTrends at a 400-store European retail chain
A 400-store European retail chain deployed VoxTrends to unify Voice of Customer data from 12 channels across 6 countries — social media, Google Reviews, call centre transcripts, mystery shoppers, NPS surveys and internal feedback — into a single, store-level intelligence platform. Complaint-correlated issues dropped 31% in the first quarter.
- 12 channels unified into one real-time platform (from 6+ disconnected tools)
- Complaint-correlated issues (cleanliness, stock-outs, queue length) down 31% in Q1
- Time from customer complaint to store-level action: 14 days → 48 hours
Natural-language board reporting at a mid-size enterprise
An 800-person mid-size industrial group replaced its Monday morning 40-dashboard ritual with a natural-language reporting agent that the executive committee now uses live in the boardroom — every answer traceable to source, every number governed.
- Board pack shrunk from 60 pages + 40 dashboards to a live agent with a 6-page appendix
- Median time from executive question to trusted answer: 45 minutes → 9 seconds
- 220 person-days/quarter of ad-hoc analyst time reallocated to genuine analysis
LLM-generated CRM for a European news house
A leading European news publisher replaced template-based subscriber CRM with a per-recipient, editorially-safe LLM messaging system that writes in the brand voice of the title — lifting click-through 3.1× and cutting subscriber churn by 18% on the targeted cohort.
- 3.1× lift in click-through on the targeted re-engagement cohort vs. template CRM
- 18% reduction in churn on the targeted cohort within 90 days
- 0 editorial-desk complaints about off-brand or inaccurate messages
Automating building energy performance audits for a European auditing firm
A building energy auditing firm serving both homeowners (B2C) and developers (B2B) replaced a 5-day manual audit process with an end-to-end agentic system — from uploaded architectural drawings to a delivered, regulator-grade energy performance audit report and CRM handover — in under 90 seconds.
- Audit turnaround: 5 working days → 87 seconds median
- B2C conversion lifted 2.4× on the landing-page-to-audit journey
- B2B auditor workload on routine calculations reduced by ~60%
Agentic sales enablement for a B2B consulting firm
A mid-size European consultancy deployed a coordinated set of Skygena agents across the full B2B sales cycle — account research, proposal drafting, pursuit coaching and renewal intelligence — freeing the partner bench from 14 hours per week of mechanical work and increasing proposal win rate by 11 percentage points.
- +11 percentage points proposal win rate on agent-assisted pursuits
- Partner bench time on mechanical sales support: -14 hours/week/partner
- 2.6× more proposals out the door per quarter with the same bench
End-to-end digital platform for a boutique fitness & healthcare studio
One engagement, one platform: Skygena designed and built a web application and reservation system, a customer-support chatbot, a voice bot for quality assurance, an ebook-creation feature for user experience, and a custom CRM — all wired together to cover the full customer journey for a boutique fitness and healthcare studio.
- Five fragmented tools replaced by one coordinated platform
- No-show rate down from 14% to 4% via smart reminders and one-click rescheduling
- Customer-support chatbot deflects ~65% of inbound questions, 24/7